Creative Exposure respects your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit creative.ky, create an account, request a quote, place an order, upload artwork or communicate with us.
1. Information We Collect
We may collect information that you provide directly to Creative Exposure, including:
- your name;
- email address;
- phone or WhatsApp number;
- company name, where applicable;
- account information;
- delivery address and area or district;
- order and quote details;
- product specifications;
- artwork and other files you provide;
- payment confirmations or proof of payment;
- purchase-order information;
- communications sent through our website, email, phone or WhatsApp; and
- other information you choose to provide in connection with an order, quote or enquiry.
We may also collect basic technical and usage information when you use creative.ky, such as pages visited, browser or device information and general website interaction data.
Where analytics or similar website tools are enabled, they may use cookies or related technologies to help us understand how visitors use the website.
2. Customer Accounts
An account is required to complete a purchase through creative.ky.
When you create an account, we may retain information necessary to manage your account, orders, artwork and customer history.
You are responsible for keeping your account credentials confidential and for providing accurate and current information.
You do not need an account simply to browse the website or request a quote.
3. How We Use Your Information
We may use personal information to:
- respond to enquiries;
- prepare and manage quotes;
- process and manage orders;
- communicate about artwork, proofs and project requirements;
- verify payments;
- arrange delivery;
- administer customer accounts;
- provide customer support;
- maintain order, invoice and accounting records;
- assist with future reorders;
- prevent fraud or misuse of our services;
- comply with legal or regulatory obligations; and
- improve our website, products and services.
We do not sell or rent your personal information to third parties.
We do not share your personal information with third parties for their own independent marketing purposes.
4. Artwork and Customer Files
Creative Exposure may receive artwork, logos, photographs, designs and other files from customers in connection with orders or projects.
These files may be stored so that we can:
- complete your order;
- communicate about artwork requirements;
- resolve production or order issues;
- maintain project records; and
- assist with future reorders.
Where necessary to complete a customer’s project, artwork, specifications or other relevant project information may be shared with service providers involved in fulfilling the requested work.
Only information reasonably necessary to complete the project should be shared.
5. Payments
Creative Exposure does not currently process credit or debit card payments through creative.ky.
Customers may pay using approved payment methods such as bank transfer, cash or cheque.
Where payment is made by bank transfer, we may receive or request payment confirmation or proof of payment.
Payment records may be retained as reasonably necessary for order administration, accounting, dispute resolution and legal obligations.
6. Delivery Information
When placing an order, customers may provide delivery information including:
- recipient name;
- company name, where applicable;
- delivery address;
- area or district;
- phone number; and
- delivery instructions.
We use this information for the purpose of arranging and completing delivery and communicating about your order.
Delivery information may be provided to persons or service providers involved in completing the delivery where necessary.
7. Service Providers
Creative Exposure may use third-party service providers to operate parts of our business and website.
These may include providers for:
- website hosting;
- email;
- cloud or file storage;
- communications;
- analytics;
- accounting or business administration;
- delivery; and
- services necessary to complete customer projects.
These providers may process information on our behalf only where reasonably necessary to provide the relevant service.
Some service providers may operate or store information outside the Cayman Islands.
Where this occurs, Creative Exposure will take reasonable steps appropriate to the circumstances to protect customer information.
8. Cookies and Website Analytics
Creative.ky may use cookies and similar technologies to support website functionality and understand how visitors interact with our website.
Cookies may be used for purposes such as:
- maintaining website or account functionality;
- remembering user preferences;
- security;
- measuring website usage; and
- improving the customer experience.
You can control or disable cookies through your browser settings.
Disabling certain cookies may affect some website functionality.
If additional advertising or marketing tracking technologies are introduced in the future, this Privacy Policy and any required cookie or consent controls should be updated accordingly.
9. Data Storage and Security
Creative Exposure takes reasonable administrative and technical precautions to protect personal information against unauthorized access, loss, misuse or disclosure.
Access to customer information should be limited to persons who reasonably need it to perform their work.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
10. Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including to:
- complete and manage orders;
- maintain customer accounts;
- support reorders;
- maintain accounting and business records;
- resolve disputes;
- enforce agreements; and
- comply with applicable legal obligations.
Different types of information may be retained for different periods.
Customers may request deletion of personal information, but some records may need to be retained where reasonably necessary for legal, accounting, contractual or legitimate business purposes.
11. Your Privacy Rights
Subject to applicable law, you may contact Creative Exposure to request:
- access to personal information we hold about you;
- correction of inaccurate information;
- deletion of information where appropriate;
- information about how your personal information is being used; or
- withdrawal of consent where processing is based on consent.
A request to delete information does not necessarily require Creative Exposure to delete records that we are legally or reasonably required to retain.
We may need to verify your identity before completing certain privacy requests.
12. Communications
Creative Exposure may contact you regarding:
- enquiries;
- quotes;
- orders;
- artwork;
- proofs;
- payments;
- delivery;
- account matters; and
- customer-service issues.
Operational communications relating to an order or account are separate from promotional marketing communications.
If Creative Exposure introduces email, SMS or WhatsApp marketing in the future, customers should be given an appropriate way to unsubscribe from promotional communications.
13. Third-Party Links
Creative.ky may contain links to third-party websites or services.
Creative Exposure is not responsible for the privacy practices, security or content of websites operated by third parties.
Customers should review the privacy policy of any third-party website they choose to visit.
14. Changes to This Privacy Policy
Creative Exposure may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.
The current version will be published on creative.ky with an updated effective date.