Frequently Asked Questions
Ordering, artwork, turnaround, delivery, payment and website questions, answered plainly. Everything here is how Creative Exposure actually works.
Ordering and Pricing
3 questionsIs there a minimum order?
Yes. The minimum online order is CI$60. If your cart total is below that, it is adjusted to the CI$60 minimum at checkout.
Do you offer bulk or volume pricing?
Quantity pricing is already built into the products that sell by quantity, so the unit price falls as the quantity rises. Open a product, choose your size and quantity, and the price updates as you go. For larger or repeating volumes, send us the details and we will quote it directly. Request a quote.
Can I order something that is not on the website?
Yes. The online catalog is not an exhaustive list of what we can supply. If you need an item that is not shown, email or WhatsApp us with what you are after and we will help. A few items, such as Channel Letters, are quote only by design.
Artwork and File Preparation
3 questionsDo I have to upload artwork when I order?
No. Artwork upload is optional at the time of ordering. If your files are not ready, place the order and send them afterwards. Production starts once artwork is approved.
What file types do you accept?
Upload your artwork as a single-page PDF. Catalogs and other multi-page products take one multi-page PDF with the pages in order. Memorial photographs and reference images are different: send those as ordinary image files and we will prepare them.
Do you check my artwork before printing?
We look at what you send and come back to you if something will cause a visible problem, such as low resolution, missing bleed, or text sitting too close to a trim or a fold. We do not change your file without asking. Read the artwork preparation guide.
Turnaround and Rush Work
2 questionsHow long does an order take?
Turnaround is 6 to 10 business days from artwork approval. The clock starts when the artwork is approved, not when the order is placed, so getting files in early is the single best way to hit a date.
Can you do it faster?
Rush work may be available. Please WhatsApp or email us to confirm availability.
Delivery
2 questionsDo you deliver?
Yes. We deliver across Grand Cayman, and delivery is free.
Can I collect my order instead?
No. We deliver rather than offer collection, so every order comes to you. For orders over CI$500 the remaining balance is due before delivery.
Payments and Deposits
3 questionsHow can I pay?
Bank transfer, cash or cheque. We do not accept card payments on this site.
Who do I make a cheque payable to?
Cheques are payable to Larvalee Parcell.
When do I have to pay?
For orders of CI$500 or less, full payment is required before production. For orders over CI$500, a 50% deposit is required before production and the remaining 50% is due before delivery. Selecting a payment method does not mean payment has been received: it has to reach us and be verified by our team before production begins.
Corporate Credit and Government Purchase Orders
2 questionsDo you offer account terms for companies?
Approved corporate credit accounts may follow different payment terms to the standard deposit rules. Terms are approved case by case and are never assumed from a company name or an email address, so start the conversation before the order you need them for. Talk to us about terms.
Do you accept government purchase orders?
Verified government purchase order accounts may follow approved terms. Purchase Order is not a public payment method: it becomes available only to accounts we have explicitly approved, and a purchase order is purchasing authorization rather than payment.
Large Format and Signage
2 questionsWhat counts as large format?
Banners, flags, rigid and yard signs, vehicle and window graphics, trade show displays, wall graphics and decor. All of it sits in one catalog with live pricing, separate from paper and labels so neither list becomes an endless scroll. Browse large format and signage.
Are Channel Letters priced online?
No. Channel Letters are quote only. Send us the sign dimensions, the wording and the mounting location and we will quote the project. Request a quote.
Paper and Labels
2 questionsWhere do I find business cards, flyers and labels?
They have their own ordering page, separate from large format, so you are not scrolling through signage to find a business card. Quantity pricing is shown as you choose. Browse paper and labels.
Should I order roll labels or cut labels?
Roll labels suit applying by hand at volume or with an applicator. Cut labels suit smaller runs and irregular shapes. Tell us how you apply them and we will point you at the right format. Read the stickers, labels and roll labels guide.
Website Design
6 questionsWhat does a website cost?
Website work is one-time project work with starting prices: Starter Website CI$750, Business Website CI$1,250 and Ecommerce Website CI$2,800. Each of those three includes a print bundle. Simple Business App Development starts from CI$1,350, and anything larger is a Custom Project we scope and quote. See website pricing.
Do you charge a monthly fee?
No. There are no monthly plans, no maintenance subscriptions and no SEO retainers. Changes and additions after launch are quoted as separate one-time work, when you ask for them.
Who pays for the domain and hosting?
The client is responsible for purchasing, owning and renewing their domain name and website hosting. Creative Exposure can assist with connecting and configuring them as part of the website setup where applicable, but domain registration, hosting fees and any required third-party subscriptions or licences are paid directly by the client.
Will Creative Exposure own my domain or hosting account?
No. Your domain and hosting should remain in your name and under your control.
Is SEO included?
Basic SEO is a one-time launch foundation, not an SEO campaign or retainer. We do not promise specific rankings, traffic or results.
How many rounds of changes do I get?
Four rounds of revisions are included. Each time we send a review link, you can send us one consolidated list of changes and we will work through them before moving to the next stage. Additional changes after the four included rounds are quoted as separate one-time work.
Accounts and Reorders
3 questionsDo I need an account to order?
Yes. An account is required to complete an order, and guest checkout is not available. Your cart is saved while you log in or create an account, so you do not lose the configuration you just built.
Where do I see my orders?
In your account. It shows your orders, their current status and the payment position on each one. Go to my account.
Can I reorder something I have had printed before?
Yes. Order the same product and configuration again and tell us it is a reorder, so we use the artwork already approved rather than asking you to send it twice. If you have a question about an order already in production, WhatsApp or email us with the order number.
28 questions across 10 topics. If something you need is not here, ask us directly and we will answer it.
Still need an answer?
Send us the details of what you are trying to do. A real person reads it, and you will get a straight answer.